Terms & Conditions
1. Terms & Conditions
These Terms and Conditions set out the terms and conditions about your relationship with MediVoyage Turizm Limited Åžirketi(“MediVoyage”) registered at Elmalıkent Mah. KendiroÄŸlu Sk. No:12 Ä°ç Kapı No:2 Ümraniye Ä°stanbul. By accepting our terms and
conditions, you confirm that you will be bounded with this Terms and you agree to comply with them. Please read them carefully.
MediVoyage reserves the right, at its sole discretion, to change, modify, add or remove temporarily or permanently of these Terms. MediVoyage shall not be liable to any user or third party for any such modification, suspension or discontinuance.
2. Definitions
“Agreement”: This Agreement “Terms”: This Terms “We”: MediVoyage Turizm Limited Åžirketi registered at Elmalıkent Mah. KendiroÄŸlu Sk. No:12 Ä°ç Kapı No:2 Ümraniye Ä°stanbul “You”: Patient “MediVoyage”: Trading and Brand Name
“Service Provider”: The hospital, private clinic, surgeon or any other medical professional providing your consultation, examination, medical procedure and care and aftercare.
“Medical Package”: The combination of surgery, accommodation, private transfers, host and
pre-operative tests (if required) you have chosen to purchase from MediVoyage.
“Procedure”: The medical treatment or surgery you have chosen to undertake.
3. MediVoyage’s Responsibilities
3.1. MediVoyage is responsible for organizing your medical treatment with your selected treatment provider, optionally including organizing your accommodation, airport transfers and inner-city transfers.
3.2. Your procedure is offered by the exchange of pictures, test results and long distance communication. Therefore it might change during physical examination with your treatment provider.
3.3. By accepting this Terms you agree that the service provider is responsible for any malpractice only in case that he/she has gross fault during the operation.
3.4. As part of this contract, We will provide you with schedules containing the following information:
a) Information about your treatment or package;
b) Information about the costs of your treatment or package;
c) Information about visa and passport requirements (this information can also be obtained
from https://www.evisa.gov.tr/en/);
d) Information about your accommodation;
e) Information about your driver;
f) Date of the treatment
3.5. We do not operate or control the services offered by accommodation, travel or transfer companies. By accepting this agreement, you agree that use of third party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third party accommodation, travel or transfer providers. We advise you to obtain and read all of the third party provider’s terms and conditions before acquiring booking from us.
3.6. If we have to cancel or change your booking, we will contact you. In such circumstances stated below, you can choose to rearrange your procedure with us FREE OF CHARGE or cancel your booking and get a refund after deduction of admin and cancellation fees of £150.00. However, we are not responsible for any other losses or expenses you suffer because of circumstances beyond our control. Circumstances beyond our control or force majeure include the following:
a) Flight delays or cancellations
b) Terrorist activity, war
c) Civil unrest, strike
d) Bad weather such as hurricane, flooding etc.
e) Earthquake or Health Pandemic
If you wish to postpone your surgery day we need to receive a 4 weeks notice in advance (30 days) prior to your surgery, otherwise, we will not be able to postpone your surgery. Any surgery postpones requests that are told us in the time stated, will be subject to availability as we are almost fully booked for 2022.
Eventually, bear in mind that if you wish to postpone your surgery to 2023, the prices will promote as of the new year. This has nothing to do with us and we cannot secure your booked price to be the same as 2022, as the fees of hospitals, hotels and surgeons will definitely go up, so as our prices.
4. Your Responsibilities
4.1. By accepting these terms and conditions, you agree to share any information about your medical condition.
4.2. You are responsible for providing appropriate information regarding your medical condition in order to provide you right treatment plan by filling the form on our website.
4.3. By accepting this Terms & Conditions, you agree to sharing the details of your medical history, including your pictures, test results, prescriptions, x-rays, with your Service Provider and MediVoyage. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
4.4. You are responsible for ensuring you have the following:
a) A valid, acceptable passport.
b) A visa, if necessary.
c) Other documentation.
4.5. If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.
4.6. You accept that in the event of your failure to satisfy the requirements of paragraphs
4.4. and 4.5. or the information or documents provided by you being incorrect, you may be refused carriage and entry to the country you are visiting. You accept and acknowledge that in the event of this eventuality you will be solely responsible for all resultant losses and
MediVoyage will accept no responsibility or liability thereof. You are solely responsible for any fines or costs (including the costs of an immediate return flight) you accrue because of your failure to travel with the required passport, visa or other documentation. MediVoyage accepts no liability in this situation and no compensation, expenses, refund or other sum will
be paid.
5. Payment
5.1. You need to make a down-payment after you come to an agreement with MediVoyage for the medical package or procedure. This down-payment will be used to guarantee your hospital, accommodation and VIP transfer arrangements. Unless you make the down-
payment, MediVoyage is not responsible to make the required arrangements for treatment and related services.
5.2. Down-payment amount will be determined during the discussions between
MediVoyage and the patient. This down-payment will be hold by MediVoyage and accepted
as forfeit money. If the patient unilaterally cancels the treatment, the down-payment won’t be
paid back.
5.3. Patient may cancel the treatment free of charge if: (i) A physician determines and
provides a medical report that the User is not eligible for the treatment (ii) A physician
determines that the User is not eligible for travel (the User should provide MediVoyage up to
three (3) weeks after cancellation a physician’s certificate stating the User’s non-eligibility to
travel); (iii) In case of natural catastrophes such as earthquakes or wars.
6. Changes and Governing Law
We reserve the right to make changes to this website and our Terms. We encourage you to review the website and these terms periodically for any updates or changes. Your continued access or use of this website shall be deemed your acceptance of these Terms and any changes and the reasonableness of these standards for notice of changes. This Agreement is governed by the law of Turkey, and is subject to the jurisdiction of the courts of Turkey.